always thought the leader of a company was the guy steering the boat and charting the course. And there’s some truth to that. But I’ve discovered as my company grows that what we need more than any of that is an anchor. Something to keep that boat from floating off. Continue Reading

A few weeks ago, my wife Betsy and two of our staffers, Koula and Avery, went up to Seattle to learn how to deliver excellent customer service.

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“The old school days of having an assistant parked outside your door and just asking for coffee or running and getting your dry cleaning is over. You need to see your assistant as an extension of who you are as a leader.” -Bryan Miles Continue Reading

“Don’t try and get more friends. Don’t try and get more fans. Try and take better care of the people you already have.” —Rachel Hollis

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