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Frequently asked questions

Mopnado Mop System

Make sure the Mop Handle Twist Lock is in the "UNLOCKED" position anytime you are mopping. Click for a video on how to Unlock the Mop Handle.

If the mop is correctly inserted into the bucket, and the handle is unlocked and still doesn't spin, please contact our customer service department.

Make sure you step on the mop strands only, and tilt the mop. If you step on the plate itself, it can break or damage the mop plate.

Click for a video on how to remove the mop head: How to Remove the Mop Head

Lift the bucket, grab the back of the bucket with your free hand, and tilt to pour out the bucket contents. We recommend emptying into a toilet.

Click for a video on how to empty the bucket: How to Empty the Bucket

The scrub brush will be inside the bucket, and sometimes the stainless steel spinner itself. It is the same color as the bucket, so it can be easily missed. If you cannot find it, flip the mop upside down and gently shake it, and it should reveal itself. If the scrub brush is missing, please contact our customer service.

Reach under the dispenser, and unscrew the soap dispenser. Fill it with your preferred concentrated cleaning solution and screw back in. We recommend our Mopnado Floor Cleaner, which we developed specifically for use with microfiber.

Click for a video on how to fill the soap dispenser: How to Fill the Soap Dispenser

It's normal for a few strands to fall out over time; however, if a large amount of strands start to fall out, please contact our customer service department. Proper installation and removal technique is important to ensure the longevity of your mop heads.

We do not recommend using bleach with our mopheads. Chlorine bleach, over time, can damage the fibers and reduce the life of the pad.

We recommend machine washing on gentle cycle, low heat. Do not use bleach or fabric softeners, and allow them to air dry. High heat will damage microfiber.

It depends. If the surface is very grippy, the microfiber strands will cling on and will not slide over the surface. We recommend using the scrub brush attachment for textured surfaces.

The Mopnado needs water in the bucket to allow the agitator to spin properly.

Mopnado requires a different mopping technique than other mops. It needs slight downward pressure to ensure the mophead stays flat and maximizes cleaning surface area. Click to watch a video on how to mop with the Mopnado: How to Hold the Mop Handle

Mopnado mop systems purchased from an authorized sellers are covered under a limited 1 year warranty. The warranty covers damage incurred under correct use or due to a manufacturing defect. Mopnado is not liable for claims that exceed the cost of the product. Warranty does not cover damages to your floor or home. Mopnado is not responsible for any incidental or consequential damage from the use of its products.

Warranty cannot be enacted under the following conditions:
- Misuse or abuse of the Mopnado

Mopnado Floor Cleaner

Mop away on any floor or hard surface you want—it works on hardwood, tiles, laminate, and more.

We formulated our Mopnado Multi-Purpose Microfiber Cleaner specifically for use with microfiber. Since microfiber cleans so powerfully on its own, we didn’t want to put harsh chemicals in our solution that could lead to streaking or hazing. Our cleaner produces low suds, which means it’s gentle on your floors yet still cleans efficiently.

No, we recommend this product for cleaning floors or surfaces only.

Yes, we recommend mixing 1 oz of the solution with 1 gallon of water. The entire bottle allows for 30 uses.

To reach our customer service line, please call 888-316-1886 or email customerservice@mopnado.com.

Our team can be reached from 9AM-5PM PST Monday through Friday.

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