If your Mopnado Spin Mop was purchased on Amazon.com, please contact Amazon customer service and they will take care of your return and refund. You can reach them at this link. 

http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=508510

 

If your Mopnado Spin Mop was purchased through this site, please follow the below directions.

* Contact customerservice@mopnado.com with your order number to authorize your return and receive a return label.  Returns without authorization are not accepted.

* All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order. Our 30-day return policy starts from the day your product is received. We need to have the return package postmarked within 30 days of the date that your item was delivered (regardless of what date the product was first used).
* Shipping and handling costs are non-refundable

Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement. Such a return also will not be sent back to you.

Refund Policy

Once your return is received, it will be processed within 10 business days. Mopnado will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment for the full purchase price of your order excluding shipping and handling and any separate fees. Credit will be issued within 5-7 business days of receiving your returned item.

Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement.